Privacy Policy

Last updated: November 2024

Arc-fern is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

We collect information that you provide directly to us when you:

• Submit an enquiry through our website forms
• Register for a language programme
• Subscribe to our communications
• Contact us via email or other means

This information may include your name, email address, postal address, and details about your language learning interests and objectives.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process programme registrations and deliver educational services
• Send administrative communications regarding your enrolment
• Improve our website and services based on user feedback
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, which you may withdraw at any time
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, where these do not override your rights

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law. We may share information with:

• Service providers who assist in our operations
• Professional advisors such as lawyers and accountants
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Request transfer of your data to another party
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Arc-fern
47 Scholars Lane
London, EC2A 4NP
United Kingdom

Email: [email protected]