Our commitment to data protection and your rights
Last updated: November 2024
Arc-fern is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle personal data in accordance with these regulations.
Arc-fern acts as the data controller for personal information collected through our website and in connection with our language education services. We determine the purposes and means of processing personal data.
Contact details:
Arc-fern
47 Scholars Lane
London, EC2A 4NP
United Kingdom
Email: [email protected]
We process personal data only when we have a valid lawful basis. The bases we rely upon include:
Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
Where processing is necessary for the performance of a contract with you, such as providing educational services you have enrolled in.
Where processing is necessary for compliance with a legal obligation to which we are subject.
Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
Under the UK GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of contested data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. In certain circumstances, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for it.
There is no fee for exercising your rights, except in cases of manifestly unfounded or excessive requests, where we may charge a reasonable fee or refuse to act on the request.
Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption of data, regular testing of security measures, and procedures for handling data breaches.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk, we will also notify affected individuals directly.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.